MINIMUM PASSENGER NUMBERS
Turtle Reef will operate its bus from Port Vila with a minimum of FIVE passengers.
Turtle Reef will operate its Havannah Harbour cruise (departing at 10.00am) with a minimum of FOUR passengers.
CANCELLATION and AMENDMENT POLICY
Any cancellations or changes to tours must be made via email to firstname.lastname@example.org
The date or time of a booked tour can be changed at anytime up to 24 hours before the tour. This does not incur a charge. Any changes are subject to availability.
If you cancel your tour more than 24 hours before the tour, the full price of the tour will be reimbursed.
If you cancel the tour within 24 hours, or you don’t turn up for your tour, no re-imbursement will be made.
If for any reason, Turtle Reef cannot provide the tour, you will receive a full refund.
If you are on a cruise ship and the date for berthing in Port Vila is changed, we will try to rearrange the tour for the new date. If this is not possible we will give you a full refund. We will notify of the change via email.
CHARTER GROUP CANCELLATION
Cancellation Policy for pre-booked group charters:
21 days before departure—full refund
Less than 21 days from departure—75% refund
Less than 72 hours from departure—50% refund
Less than 24 hours from departure—0% refund
If the group is on a cruise ship and the date for berthing in Port Vila is changed, we will try to rearrange the tour for the new date. If this is not possible we will give the group a full refund. We will notify of the change via email.
TERMS AND CONDITIONS
All cruises are subject to weather at the discretion of the company. While Turtle Reef will use its best endeavours to complete tours/charter as advertised, we reserve the right to alter a cruise or cancel a cruise for any reason whatsoever, including but not limited to weather or unserviceable equipment. Turtle Reef will not be responsible for any additional expenses incurred as a result of any delays, cancellations or alterations arising from this clause.
Where Turtle Reef does not operate a section of a tour, or directly provide a service incorporated as part of the tour (such as lunches provided by the Wahoo Bar and Restaurant), then the company shall not be responsible for any loss, damage or injury occasioned to any person or property as a result of any such tour inclusion undertaken during the tour whatsoever or howsoever the same may be caused whether as a result of negligence or otherwise.
Turtle Reef can give no guarantee of exact times of arrival or departure of any service and will not be liable for failure to make connections to other services.
The company reserves the right to vary the price of tours/charter as a result of any significant increase in fuel prices, or other related supplier tariffs. Written quotes are valid for sixty days.
Turtle Reef reserves the right to sell any unused charter seats on either its bus or its boat.